Voice
Real phone calls, handled by your agents.
Voice works for all three agents. Calls come in and go out, and every word is saved.Voice is a channel for all three agents. Calls come in and go out, and every word is saved.
On a call now: Outbound · following up with Maya
Try it
Talk to it now, in your browser.
Outbound agent
00:38
Agent
Hi Maya, it's Throughline calling for Northwind. Is routing volume the pressure point?
Maya
Sorry, who? Actually, yes. Go on.
Agent
Teams your size let agents book carriers through Q4. Twenty minutes Thursday?
Maya
Thursday works. Send me pricing first.
After the call
Interest: Scale ops · Timeline: Q4 · Meeting: Thu 2 PM
Handed off to Inbound Sales, with "pricing requested"
One phone line, three agents
Every agent can make and take calls.
Sales calls, follow‑ups, and support calls use the same voice, so customers hear one company.
Outbound
Calls back after an unanswered email, then books the meeting.
↗ OutgoingMaya ChenInbound Sales
Picks up when a visitor calls the number on your pricing page.
↙ IncomingWebsite visitorSupport
Answers customers when something breaks, already knowing their plan.
↙ IncomingExisting customer
Sounds human
Handles real calls, not just scripts.
Real calls are messy. Here is how it copes, one moment at a time.
- AgentGrowth includes five hundred minutes, and—
- CallerSorry, does that include LinkedIn?
- AgentYes, LinkedIn is included on Growth.
Stopped mid‑sentence and answered
- CallerCould we do Thursday, half two?
- AgentThursday at 2:30 works. I've booked it.
Understood "half two" as 2:30
- Caller[forklift beeping] Sorry, it's loud here.
- AgentNo problem. I'll keep it short and email the details.
Heard her clearly over a warehouse
- CallerHmm… let me think about that.
- AgentTake your time. I'm here.
Waited instead of talking over her
After the call
Every call ends up in HubSpot.
The summary, recording, and next step are saved, and a person gets a short brief.
HubSpot · Maya Chen, NorthwindExample
Call · 2:41
- Summary writtenWants Growth for two sites, about eight seats.
- Recording linkedFull call, with the transcript beside it.
- Next step createdDemo with Sam, Thursday at 2:00 PM.
- Brief sent to SamWho she is, what she needs, what to say first.
Sam can read the brief in 15 seconds
Safe to switch on
Every call follows the rules, from day one.
Built-in tools to help you meet TCPA and other calling rules.
Included from Growth: 500 minutes a month.See pricing →